Shipping Policy

Thank you for shopping with FITAOS. This Shipping Policy explains where we currently ship, our shipping rates, estimated delivery times, tracking, address changes, customs charges, and what to do if there is a delivery issue.

Shipping Rates

Shipping charges are calculated in USD according to the eligible order value displayed at checkout:

• Eligible orders of $65 USD or more: Free standard shipping
• Eligible orders under $65 USD: $5.99 USD standard shipping

The shipping options and rates displayed at checkout are the final options available for your delivery address.

Where We Ship

FITAOS currently ships to selected destinations in North America, Europe, Asia-Pacific, the Middle East, Africa, and South America.

Shipping availability depends on the products in your cart and your complete delivery address. To confirm whether we can ship to your location, add the products to your cart and enter your address at checkout.

If no shipping option is displayed, we’re unable to accept or ship the order to that address at this time. Availability in a country or region may change without notice because of carrier coverage, local restrictions, customs requirements, or other operational factors.

Estimated Delivery Time

Our standard shipping option is currently displayed with an estimated delivery time of 5–12 business days.

This is an estimate and not a guaranteed delivery date. Business days exclude weekends and public holidays.

Delivery may take longer because of customs clearance, carrier disruptions, severe weather, peak shopping periods, remote destinations, local delivery conditions, or other circumstances outside our control.

Order Processing and Tracking

After an order is placed, we review the order information, prepare and package the products, and arrange shipment with an available logistics provider.

When your order ships, we’ll send a shipping confirmation email containing tracking information when available. Tracking activity may take some time to appear after the carrier receives the parcel.

Shipping Carriers

Orders may be shipped by UPS, DHL, or another available logistics provider selected according to the destination, parcel, and available delivery service.

The carrier assigned to your order will be shown in your shipping confirmation or tracking information when available.

Split Shipments

An order containing multiple items may be divided into separate shipments because of inventory location, packaging requirements, or carrier availability.

If your order is shipped in multiple parcels, you may receive separate shipping confirmation emails and tracking numbers. The parcels may arrive on different dates.

Shipping Address Changes

Please review your delivery address carefully before placing an order.

If your order hasn’t shipped, contact us as soon as possible at hello@fitaos.com and provide:

• Your order number
• The email address used to place the order
• Your complete corrected delivery address

We’ll verify the order and confirm whether the address can still be changed. Address changes aren’t guaranteed.

After an order has shipped or entered transit, we generally can’t change its delivery address. You may need to contact the carrier directly. Carrier rerouting may be unavailable or subject to additional restrictions or fees.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address.

Orders that are delayed, rejected, returned, or lost because of an incomplete or incorrect address may require an additional shipping fee. Original shipping charges may not be refundable when a parcel is returned for an address-related reason.

If a parcel is returned to us, please contact hello@fitaos.com for assistance.

Customs, Duties, and Import Taxes

International orders may be inspected by customs authorities in the destination country or region.

Unless otherwise stated at checkout, customers are responsible for any customs duties, import taxes, clearance charges, brokerage fees, or other charges imposed by local authorities. These charges aren’t included in the product price or shipping fee.

Customs requirements and processing times vary by destination. FITAOS isn’t responsible for delays caused by customs authorities or for charges imposed by the destination country or region.

Customers are responsible for confirming that the products they order can be lawfully imported into their destination.

If a customer refuses to pay applicable duties or taxes and the parcel is rejected, abandoned, or returned, any resulting costs may be deducted from an eligible refund where permitted by law.

Delivery Issues

If tracking shows that your parcel was delivered but you can’t locate it:

1. Check around the delivery location and any designated safe place.
2. Ask household members, neighbors, reception staff, or building management.
3. Contact the carrier using your tracking number.
4. Contact us at hello@fitaos.com if you still need assistance.

Please contact us as soon as possible after noticing a delivery issue. We’ll review the available tracking information and assist with the next steps, but we can’t guarantee the outcome of a carrier investigation.

Delayed or Lost Shipments

Tracking updates may occasionally be delayed while a parcel is moving between carrier facilities or undergoing customs clearance.

If tracking hasn’t updated for an extended period, contact hello@fitaos.com with your order number and tracking number. We’ll review the shipment information and, when appropriate, contact the logistics provider.

A parcel isn’t considered lost solely because it arrives later than the estimated delivery window. Lost-shipment claims are subject to carrier confirmation and investigation.

Incorrect or Missing Items

If you receive an incorrect item, or an item is missing from a delivered parcel, contact hello@fitaos.com and provide:

• Your order number
• A description of the issue
• Clear photos of the parcel, shipping label, and items received

Please keep the original packaging until the issue has been reviewed.

Damaged Parcels

If your order arrives damaged, take clear photos of the outer packaging, shipping label, internal packaging, and affected product.

Contact hello@fitaos.com as soon as possible and include your order number and supporting photos. Please keep the parcel and all original packaging while we review the issue.

Contact Us

For shipping assistance, contact:

Email: hello@fitaos.com

Please include your order number whenever possible so we can assist you more quickly.

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Last updated: September 22, 2026