Shipping policy

FITAOS Provides Fast & Free Delivery To:

US 、Canada、Australia、Germany、France、Italy、United Kingdom

( There are certain regions in the U.S. where we cannot ship, we apologize for the inconvenience caused. )

1. Alaska

2. American Samoa

3. Guam

4. Hawaii

5. Marshall Islands

6. Northern Mariana Islands

7. Palau

8. Puerto Rico

9. Rhode Island

10. U.S. Virgin Islands

11. Armed Forces Americas

12. Armed Forces Europe

13. Armed Forces Pacific

Thank you for your understanding.

Refund Process Communication to Customers

 

Order Processing: Firstly, customers place orders for products on our website. We collect and prepare the order details.

Packaging and Labeling: Merchants package the products to ensure safe transportation, attaching the correct shipping labels and customs documentation.

Customs Documentation Preparation: In compliance with destination country regulations, we prepare customs documents like invoices, packing lists, import permits, etc., which are required for customs inspection and clearance.

Selecting Shipping Method: Merchants choose the appropriate international shipping method (e.g., express, air, sea) based on the nature of the products, destination, and cost considerations.

Transportation: The packages are handed over to the selected logistics provider, who transports them to the destination country.

Customs Clearance: Destination country customs authorities review the clearance documents to ensure legal importation. This process may take time depending on the country and the type of products.

Delivery to Destination: Once the products pass customs inspection, the logistics provider delivers them to the customer's address. Customers can track the shipping information.

Please note that the cross-border e-commerce logistics process may vary depending on the country, product type, and logistics provider. Both merchants and customers need to adhere to destination country regulations and requirements to ensure smooth delivery of goods.

​

How will my delivery be shipped?

We use UPS or DHL for your delivery.

 

How long does it take for my item to arrive?

 

Delivery usually takes between 7 and 15 working days.



My order includes more than one item. Will they all arrive at the same time?

 

Our goal is to make sure that all your items reach you simultaneously. Because different shipping methods can be used for different products, our products are not always sent together. A shipment notification email will be sent to you once the item has been shipped.


After my package has been shipped, can I change the delivery address?


Unfortunately, we cannot change the shipment once the product is en route.

 

          What to do when I receive a different product than what I ordered?


          Please contact customer support at hello@fitaos.com