Frequently asked questions
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When will my order arrive?
Delivery times vary by destination and shipping method. Once your order ships, check your shipping confirmation email for tracking details and the latest delivery estimate.
Can I return or exchange a product?
If you would like to request a return or exchange, please review our return policy and contact our support team with your order number. We’ll help you understand the available options.
How can I contact customer support?
Please use the contact information on our website and include your order number, product model, and a brief description of your question so we can help you faster.
What should I do if my item arrives damaged or incomplete?
Please contact our support team with your order number, a description of the issue, and clear photos of the item and packaging. We’ll review the details and advise you on the next steps.
What should I do if I think I was overcharged?
Please check your order confirmation and payment record first. If the amount still looks incorrect, contact our support team with your order number and a screenshot of the charge so we can review it.